From Design to Service Design, and Co-production

Abstract

This paper focuses on interdisciplinary approach to finding similarity of problems and their solutions, how both governmental institutions and designers can deal with service and social design, co-creation and co-production. The paper provides an empirical analysis of several case studies, one of which was a co-production session held by CITADEL Team and students of the Computing Faculty, University of Latvia. The Conclusion part marks a possible future scenario, involving in co-production the students from design, as well as other relevant departments, thus helping to engage young citizens, and at the same time future professionals in a better delivery of public services.